One day I was surfing around one of my favorite websites and I noticed a thread about some computer tips and tricks. Thinking of how savvy a computer geek I was I thought I would see what others are sharing – a lot of the tricks I already knew about but one stuck out the most and I had no idea that it existed.
The program is called Problem Steps Recorder (PSR). Let’s say you have a computer bug that keeps popping up and you do not know how to solve it. So you call your computer guru for help. Like most computer guru’s they ask you a lot of questions that you just don’t understand; or your computer guru is having issues trying to decipher what you mean when you say words like “thingy” or “do-bob”. So instead of having that communication gap over the phone you can simply load up Problem Steps Recorder or PSR.
What PSR does, is it records your every move while you are working on your computer. Once you are done showing how you are getting the error, PSR then creates an html file that you can email to your computer guru so he can see what is happening. By using PSR your guru gets a detailed list of actions and what the error was so that they can better diagnose your computer problem.
To use PSR on your Windows 7 computer only; on your keyboard hold down the windows key (it’s between the ctrl and alt buttons) and push the letter “r”. This should bring up a Run box in which you can type the letters psr. This will launch Problem Steps Recorder. From here you can click on Start Record and then you can retrace your steps until you get the error that you called your guru for in the first place. Once you get that error, hit stop recording; then a window will popup asking you to save the file. Once that file is completed then you can email it off to your guru for them to solve.